I called Banana Republic last night to change my address since I moved. I tried doing it online but I had to call it in.
Instead of being met with a person, they had me go through a computer prompt.
I normally hate using those voice recognition systems because they are never accurate and it takes multiple tries to get anything done.
However, this system was amazing, I gave it my zip code, my street address, and it got everything on the first try. That’s quite a feat considering the street I live on isn’t a common word. Most humans I talk to I have to spell it out for them.
I’m still amazed at the system.